PRIVACY POLICY
1. Introduction:
One of the main priorities of IndieCare AI, accessible from https://indiecare.ai/ (Website), IndieCare AI App (Google Playstore and App Store) and IndieCare AI Platform (collectively “IndieCare AI”), is the privacy of our users. Your privacy is important to us. We are committed to protecting your privacy and ensuring that your personal and animal information is handled securely. This Privacy Policy outlines how we collect, use, disclose and safeguard user (“you/your”) information when you visit IndieCare AI. By using IndieCare AI, you consent to the data practices described in this Policy.
This Privacy Policy applies only to our online activities and is valid for users of IndieCare AI with regards to the information that they share and/or collect on IndieCare AI. This Policy is not applicable to any information collected offline or via channels other than IndieCare AI.
2. Information We Collect:
We may collect and process the following types of information:
- Personal Information: Personal information is information related to a user and/or animal registered by the user on IndieCare AI, or a combination of pieces of information that could reasonably allow user to be Personal information may consist of full name, personal contact numbers, residential address, email address, gender or date of birth, blood group, location, email address, data of emergency contacts as selected by user during installation, details and demographic features of animal and registration of IndieCare AI (name, number, email address, customer identification number, blood group, emergency contacts). While information such as date of birth in isolation may not be enough to uniquely identify the user, a combination of full name and date of birth, mobile number, address, location, branch and data of emergency contacts may be sufficient.
- Sensitive Personal Data or Information (SPDI): SPDI is such personal information that is collected, received, stored, transmitted or processed by IndieCare AI, consisting of password / PIN, name, mobile number, emergency contacts of the user, blood group, address, gender, location access, details and demographic features of animal and any of the information received under above personal information categories by IndieCare AI for processing, stored or processed under lawful contract or otherwise.
- Automated Information: IP address, browser type, device details, and website usage data collected through cookies and similar technologies.
- If you contact us directly, we may receive additional information about you such as your name, email address, phone number, contents of the message and/or attachments you may send us and any other information you may choose to provide.
- When you register for an Account, we may ask for your contact information, including items such as name, company/institution name, address, email address and telephone number.
Please note that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information. The information that we request will be retained by us and used as described in this Privacy Policy.
3. How We Use Your Information:
We use the collected Information in various ways, including:
- To provide, operate and maintain IndieCare
- To improve, personalize and expand IndieCare
- To understand, analyze trends and optimize user experience on IndieCare
- To develop new products, services, features and
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- To comply with legal
- To prevent fraud, enforce policies and protect the security of our
- To send you emails or
4. Data Sharing and Disclosure:
We do not sell or rent personal information. However, we may share data in the following circumstances:
- With service providers (third-party) assisting in IndieCare AI operations / functionality, marketing and data analytics.
- When required by law or to protect rights, safety, health or
IndieCare AI does use third party services that may collect Information used to identify you. Where necessary, IndieCare AI may disclose Information to business partners or third parties during the normal course of business for the purposes mentioned in this Policy. In such cases, IndieCare AI will only share Information related data when IndieCare AI is assured that:
- The Information is processed legitimately and appropriately by the business partner or third party in line with the established consent or in line with legal requirements;
- The business partner or third party has adopted a reasonable and equivalent level of security practices and procedures to ensure security of the Information shared;
- To facilitate our service;
- To provide the service on our behalf;
- To perform service-related services; or
- To assist us in analysing how our service is
Users are hereby informed that these third parties have access to user’s personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
5. Data Security:
We implement appropriate technical and organizational measures to protect your information. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Collection of Information:
Only minimum / necessary Information required to meet the purposes mentioned in this Policy shall be collected from the users. Neither IndieCare AI nor its representatives shall be responsible for the authenticity of such Information provided by the users. As normal business practice, IndieCare AI may collect Information in order to enable the secure online authentication, interaction and transaction with natural persons. This may include the installation of cookies and the collection of other session data.
7. Cookies:
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
IndieCare AI uses cookies to enhance user experience. These cookies are used to store information including users’ preferences, and the pages on the Website that the user accessed or visited. The
information is used to optimize the users’ experience by customizing our web page content based on users’ browser type and/or other information. You may adjust your browser settings to refuse cookies, but this may affect certain functionalities.
8. Consequences of not providing Information:
If you choose not to provide your Information that is mandatory to process your request, IndieCare AI may not be able to provide the corresponding service being location of the user, alerts, emergency services, response services and more.
9. Access, Correction, Objection of User’s Information:
Any modifications / corrections required to the Information can be carried out on IndieCare AI. In the event the user is unable to do so due to lack of functionality in IndieCare AI and / or the user wants to withdraw his / her consent to provide SPDI/Information, user may contact the email id provided in Clause 15 of this Policy. IndieCare AI may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by IndieCare AI. Therefore, we strongly advise you to review the Privacy Policy of these websites. IndieCare AI have no control over and assume no responsibility for the contents, privacy policies, or practices of any third-party sites or services.
10. Log Data:
IndieCare AI follows a standard procedure of using log data. In case of an error while using the App, IndieCare AI shall collect data and information (through third party products) on your phone called Log Data. The information collected by log data include but not limited to internet protocol (IP) addresses, device name, operating system version, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, possibly the number of clicks and other statistics. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website and gathering demographic information.
11. Third-Party Links:
IndieCare AI may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, etc. that are used in their respective advertisements and links that appear on our Website, which are sent directly to your browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that IndieCare AI has no access to or control over these cookies that are used by third-party advertisers.
12. Retention, Processing and Storage of Information:
IndieCare AI shall retain Information for only as long as necessary to meet legal or regulatory requirements or for legitimate business purposes as mentioned in this Policy.
IndieCare AI adopts reasonable and appropriate security practices and procedures including administrative, physical security and technical controls in order to safeguard user’s Information.
IndieCare AI stores user’s Information, thus IndieCare AI strives to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
13. Amendments to this Privacy Policy:
IndieCare AI may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Children’s Privacy:
IndieCare AI do not address / service anyone under the age of 7 (seven). IndieCare AI do not knowingly collect personally identifiable information from children under 7 (seven).
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
IndieCare AI does not knowingly collect any Personal Identifiable Information from children under the age of 7 (seven). If you think that your child provided this kind of information on our Website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
15. Contact Us:
For any questions regarding this Privacy Policy, please contact us at
support@indiecare.ai
16. Modification and Effective Date:
This Policy is effective from April 1, 2025.
